This policy explains what information we collect, how it is used, and how cookies operate on this website.

1. Who We Are
coldSTONE Mountain Works operates as a UK-based sole trader business.
For the purposes of UK data protection law, we are the data controller of any personal information you provide through this website.
For privacy-related enquiries, please contact:

mike@coldstonemountainworks.com

2. What Information We Collect
We may collect the following information:
Name
Email address
Phone number
Emergency contact details
Medical or fitness information relevant to participation
Booking and payment details
Website usage data (via analytics tools)
We only collect information necessary to administer bookings and deliver our services safely.

3. How We Use Your Information
We use your information to:
Respond to enquiries
Process bookings
Deliver guided and instructional journeys
Ensure participant safety
Administer payments
Improve website performance
We do not sell or share your personal data for marketing purposes.

4. Lawful Basis for Processing
We process personal data on the following lawful bases:
Contractual necessity — to deliver booked services
Legal obligation — where required by law
Legitimate interest — to operate and improve our services
Consent — for optional communications and analytics cookies

5. Medical & Safety Information
Medical information is collected solely for safety and operational purposes. It is handled sensitively and retained only as long as reasonably necessary.

6. Payment Information
Payments are processed securely via third-party providers. coldSTONE Mountain Works does not store full card details.

7. Data Retention
We retain personal information only for as long as necessary to:
Fulfil bookings
Meet legal or accounting requirements
Resolve disputes
Data that is no longer required is securely deleted.

8. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permissible)
Restrict or object to certain processing
Withdraw consent where applicable
To exercise any of these rights, please contact us.

Cookies
This website uses cookies to ensure it functions properly and to help us understand how it is used.

9. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function and improve user experience.

10. Types of Cookies We Use
Strictly Necessary Cookies
These are essential for website functionality, including:
Booking session management (WooCommerce)
Security features
Basic site performance
These cookies do not require consent.

Analytics Cookies
We use analytics tools (such as Google Analytics) to understand how visitors use our website and improve its performance.
Analytics cookies are only set with your consent.
Where possible, IP addresses are anonymised.

Third-Party Content
Embedded content (such as video) may set additional cookies from third-party providers. These cookies are controlled by the relevant provider.

11. Managing Cookies
You can accept or decline non-essential cookies via the cookie consent banner.
You may also control cookies through your browser settings.

12. Changes to This Policy
This policy may be updated from time to time. The most recent version will always be available on this page.